Hi There, we sincerely apologize for any inconvenience. We are a family based company located in VA, sometimes we might not be able to pick up your phone on time because we may be busy arranging shipments or something else. Please do not worry, leave us an email with the issues you concern about or call us later. We will go back to you as soon as we can. In the meantime, here are some steps that may help you out if are checking your order status.

1. Go to https://www.sunrisingbedding.com/order-inquiry, input you order number and the email address you left, then you should be able to track down where your package is.

2. If you cannot find a tracking number there, chances are that we arranged your order via Amazon, and Amazon has not shipped it out yet. Please kindly be patient and bear in mind that it usually takes Amazon 3 to 5 business days to deliver.

3. If you don’t have an order number because you haven’t received any order confirmation email yet. Check out your junk mail box, our system send out order confirmation email once we receive your order.

4. If you cannot find an order confirmation email in the junk mail box, check if your bank account is successfully charged, if yes, email us or give us a call, the best time to call us would be after 4pm Pacific Time. Thank you very much for your patience and understanding!

You are welcome to contact Sunrising Bedding customer service by email at customservice@sunrisingbed.com
The customer support will handle with your issue. Thank you

Within 20 years, if your mattress has over 1 inch body impression/hollow, or sag, lump caused by manufacture defects, you can contact our customer service customservice@sunrisingbed.com and we'll deliver you another new mattress for free. For Sunrisingbed warranty details, visit mattress warranty

The mattress is single-sided. For our memory foam mattress, there is no need for revolving or rotating. For our innerspring mattress, you can rotate it every half year, which means placing the head of the mattress at the foot of the bed.

This mattress will be compressed and rolled into a box and be shipped to your door. The shipping is free and doesn't break the mattress.

Our mattress can support weight as heavy as 800lb, so there's no problem to support overweight persons. It won't sag or leave body impression/hollow on the mattress.

Our 12 inch are defined as a firm mattress in memory foam category, but not super firm. So If you are a stomach or back sleeper, this should work great for you. If you are side sleeper, you can also have comfortable sleep on the mattress by adding a soft topper.

Yes, if you have the avove and the following health problems, our mattress will give you a great relief to help you have a good rest. The following problems are acid reflux, allergies, fibromyalgia, neck pain, osteoporosis, plus size, restless leg, restricted mobility, sleep apnea, sleeping hot, spinal stenosis, spondylolisthesis.