Frequently Asked Questions
Bed frame/foundation | Unboxing | Return & Warranty | Materials & Origin Country | Use & Maintaining | Shipping | Motion transfer & Noise | Old mattress disposal | Suitable for whom | size | Professional data | safety
The mattress is suitable for any bed frame or foundations, including spring box, platform, panel, sleigh, murphy, trundle, daybed, poster, canopy, adjustable beds. You can even put it directly on the ground.
Yes, our foam mattress can be cut but you should know it will invalidate the warranty.
No, bed foundation is not included.
No, you can leave the mattress in the box for over one month and it will not affect mattress size. Our mattress is made of good quality foam, so you shouldn't worry about that.
Usually, you need to allow 24-48 hours for the mattress to fully expand. It also okay to sleep on the mattress within 24 hours if you find the mattress has expanded to its standard size. If it doesn't get fully expanded within one week, please contact our customer service email@example.com and we'll try our best to solve the problem until you get satisfied.
Sorry, it's not easy to put it away in a closet of limited space. It will be a reg mattress after get fully expanded. So you can't compress it again to fit the delivery box. You need to find a big van when moving to another city with the mattress.
Cut the plastic package carefully with a blade. The sharper side of the blade faces you so you won't cut into the mattress.
Within 20 years, if your mattress has over 1 inch body impression/hollow, or sag, lump caused by manufacture defects, you can contact our customer service firstname.lastname@example.org and we'll deliver you another new mattress for free. For Sunrisingbed warranty details, visit /mattress-warranty
The mattress is made in China. But it is CertiPUR-US certified that means it is made of safe materials and qualified for physical performance. We ensure it the same quality as U.S. mattresses.
It comes from China's top furniture manufacturers Delandis, Delandis is the United States many famous mattress brand manufacturers, mattress firm, BOB's, sleepy etc ... latex raw materials from Thailand, 100% natural.
The mattress is single-sided. For our memory foam mattress, there is no need for revolving or rotating. For our innerspring mattress, you can rotate it every half year, which means placing the head of the mattress at the foot of the bed.
Any regular sheets fit.
We wouldn't recommend that for sake of safety. If you indeed need to use it, remember to keep the electric blanket at low heat set while sleeping.
It's easy to wash. Just drop it in your washing machine. Check here to view how to clean your mattress./mattress-clean
The mattress cover is not waterproof. You'd better cover it with a special mattress protector or sheet in case the baby piss on it.
You'd better use a method that is safe to human body. Bed bug killers are not suitable for bugs on bed. For that, I recommend a the method of insulation. You can wrap your mattress frame with a specialized cover and put bug traps under each bed foot. Then wrap your mattress with 2 mattress covers. Keeping the bugs inside for 400 days will starve them to death. For more effective tips, get your bedbug treatment secrets here./bed-bug-treatment
Usually it takes 5 days. But in case of bad weather, it may take 1-2 weeks.
This mattress will be compressed and rolled into a box and be shipped to your door. The shipping is free and doesn't break the mattress.
No, our mattress has localized bounce, which means that it will only bounce back where weight is added. You don't need to worry about motion transfer.
No, our mattress is quiet and silent.
Old mattress disposal
Sorry, we don't have service to deal with you old mattress. We recommend that you send it to a recycle center after the mattress pass the sleep trial. Check here to find how to do with your old mattress. /mattress-disposal
Suitable for whom
Yes, the mattress works well with adults. In fact it works well with all age group. It can be placed in not only your master room but also your guest room.
Yes, you can have comfortable sleep on the mattress, no matter you sleep on your stomach, back or side.
Yes, if you have the avove and the following health problems, our mattress will give you a great relief to help you have a good rest. The following problems are acid reflux, allergies, fibromyalgia, neck pain, osteoporosis, plus size, restless leg, restricted mobility, sleep apnea, sleeping hot, spinal stenosis, spondylolisthesis.
Our mattress can support weight as heavy as 800lb, so there's no problem to support overweight persons. It won't sag or leave body impression/hollow on the mattress.
First, measure your bed to make sure what type of size it is: twin, full, queen, or king. Our mattresses are made in standard size to fit beds accordingly. Now we only offer the four sizes and can't customize mattress for all beds.
For Our 12” memory foam mattress: Unit: inch
For Our 8 inch innerspring mattress: Unit:inch
Twin and Full mattresses suit better for single beds.
King mattresses suit better for double beds.
The Queen mattress suits for both.
Twin: 496 Full: 682 Queen: 825 King: 1056
This 8 inch innerspring hybrid latex mattress the latex layer is 1 inch thick. The guage of the coils is 2mm.
This is Mattress Structure: Top layer made of 1 inch natural latex and 320g PK soft cotton. Latex layer density is 3.4263 lb/ft3. 18cm rimless independent coils zone has 2.0mm guage springs. The cover is expensive Cashmere, the top goat hair that is far better than ordinary wool and Merino.
Our mattresses are made with strong coils for extra support. The coils are made of high carbon steel wires whose diameter is 2mm.
Our mattresses doesn't contain any flame retardants. But our mattresses has a fire-proof inner protector, which is made of dacron fibre blended with adhesive fibre of low melting point. That's all green and healthy materials to human body. Our mattresses are CertiPUR-US certified for safety and health.
Our mattresses doesn't have fire retardant chemicals. Its fire-proof inner protector is made of natural and safe materials, that is dacron fibre blended with adhesive fibre of low melting point. Our mattresses are CertiPUR-US certified, which means any bad chemical is eliminated out of the mattress.
No, our mattress is CertiPUR-US? certified with no formaldehyde, flame retardants, heavy metals, phthalates or ozone depleters. The manufacturing process climates unsafe additive agent and allows for less chemicals and low VOC, which means less bad odor and less toxins.
Yes, the mattresses have got CertiPUR-US? certified with no formaldehyde, flame retardants, heavy metals, phthalates or ozone depleters. The manufacturing process climates unsafe additive agent and allows for less chemicals, which means less bad odor and less toxins.