120 Day Free Return & Ship | Order Now! save 15% OFF than Amazon

Sunrising Bedding Natural Latex Mattress

Sunrising Bedding Return Center

From the date your Sunrising Bedding mattress is delivered, you’ll have 120 days to try it out.

It may take several days for your body to adjust to the feel of a new mattress. If they don’t work out, returns are Free and Easy.

No risk, shipping costs or other. (No, you don’t have to squeeze it back in the box.)

Simply contact us at 571-343-6005 or customservice@sunrisingbed.com.

we'll work with you to arrange a pickup through a local charity or recycling partner and refund you in full.

Amazon Customer Return

1. go to the Amazon return page at www.amazon.com/returns/order
2. find your item in the list
3. click "Return or Replace Item"
4. amazon will help schedule a removal or arrange return shipping

All returns and customer support questions for products purchased through Amazon should go through Amazon's support within their 30-day trial period. Amazon’s customer service can help arrange for the pickup, return, or refund of your purchase.

If your mattress is beyond the 30 days free support policy from Amazon, but still within the 120 trial days,
please kindly email us at customservice@sunrisingbed.com.

GET HELP

20 year warranty

120 night trial

free dilivery

free returns

FAQs

Do you ship returned mattresses? How do I make sure I’m not getting a returned mattress?

Thank you for your question. I understand most customers are concerned about this question. The answer is definitely NO. We never resell an used mattress, and all the returned mattresses are handled through Amazon. Most of returned mattresses are donated. Once the mattress is unpacked from the original bag, it's impossible to compress it without the huge machine in factory. We promise each mattress customer received is new.

Does the guarantee return include shipping?

A: thank you for your inquiry, yes the guarantee return includes free shipping, we offer free shipping for new order ,as well as any return happens during the 120 trail days or the guarantee period. ---Sunrising Bedding

A: I don't know because we were satisfied and we kept it,Ken ---Ken Lewis

How do I return item through Amazon and not pay for shipping?

The mattress you ordered is covered by free shipping and return, so you don’t have pay for it. If you decided to return your Sunrising Bedding mattress, choose the Heavy-Bulky return options handled by a specialty carrier team from the Online Returns Center. Inform them the item you bought is a mattress, and they will pick it up from your house. Then you just wait for the money back. That’s it!

How do i return this mattress?  ups won't pick it up unboxed.

You need to contact the seller for this type question.

How does return work during 120 day trial? Amazon offers free return shipping only for first 30 days, who will cover the shipping after 30 days?

The mattress you ordered is covered by free shipping and return, so you don’t have pay for it. If you decided to return your Sunrising Bedding mattress, choose the Heavy-Bulky return options handled by a specialty carrier team from the Online Returns Center. Inform them the item you bought is a mattress, and they will pick it up from your house. Then you just wait for the money back. That’s it!

How does this compare to all natural Avocado mattress other than the price? How good is return policy ?

There is only one inch of latex on top of the coils so it is very firm. I added a 2" latex topper and it is perfect for us.

if this doesnt work out,do you have to get it back in its original box before being able to return it?.and if this is the case, is that even possible?

Please don’t worry about that. If you don’t like your Sunrising Bedding mattress, you don’t have to return it in the original packages. Amazon large item return group will pick it up from your house, and you will get your full refund.