Extremely late delivery; mattress not straight as advertised
First of all; I (had according to bed sun rising product description and website) high expectations of this mattresses.I’mnot rating 5 stars because:- I lost a $40-$50 dollar saving opportunity due to the lack of customer service communication through their website. That opportunity was a coupon they were offering in your purchase. Days passed and little care to make a purchase through their website so I I decided to pay extra, and lost that saving because I made the purchase in Amazon. CSR replied after many days was It’s on me” sure....and paying extra it’s on me as well;- delivery time was excessively delayed. I’mnot blaming sun rising for it but to their carrier. Lots of days held in FedEx facilities; that was absurd;- one of the mattresses didn’t “pop”as advertised (see picture) so I’mnot sure if this is a bad manufacture or delivery damaged;I give 2 starts because:- the quality material meets my spectations- I’mhappy to have mattresses without fiber glass.