1.Prepare your mattress for return.
The mattress came in a box, definitely you can’t put it back into a box for return. You only have to wrap the mattress as much as possible in case the damage or stains during the shipping.
2.Select the return shipping method.
Choose the Heavy-Bulky return options handled by a specialty carrier team from the Online Returns Center. Inform them the item you bought is a mattress, and they will pick it up from your house.
3.Receive your refund
Refunds are fully refunded in 3-5 days after Amazon receive and process your return.
About the shipping cost
Most mattress brands offer free shipping and return. So you don’t have to pay for the return shipping fee. But you had better be clear about their return policy before your purchase.
Where's the refund
You can check the payment method that was refunded and the status of your refund in Your Orders
Most mattress brands offer a period of sleep trial. Sunrising Bedding offer free-risk 120 nights sleep trial. You can ask for return within the trial period.
Other options for returning a mattress
You could donate the mattress and get a refund instead. This is a unique returning agreement offered by mattress brands like Sunrising Bedding. Sunrising Bedding never resell a used mattress. In this case, if the mattress is in good condition you could choose to donate it to a charity of the brand’s choosing instead of sending it back. Once you donate it the brand they will send you the refund. See How To Donate Your Mattress to Get Refund.
More you need to know about returning a mattress
Online returning rates are not a reflection of mattress quality
People return items on Amazon all the time and mattresses are among the most commonly returned. The interesting fact is that most brands and models are in the same range of return rates. This shows that for the most part, the returns are unrelated to the mattress quality. So if you are shopping for a new mattress after the one you ordered disappointed you, do not let the return rates discourage you. It is completely normal since sleeping experience is such a subjective issue.
You can’t return a spoiled or soiled mattress
One of the most important rule when it comes to Amazon mattress returns is that you cannot return a mattress that you damaged. In this case, spills and soiling are the major no-nos. Amazon and individual brands offer refunds and allow returns only when the damage is not caused by their customers. So you will have a really hard time convincing them to take their product back if you spoilt it yourself.
Returning is your right if you aren’t satisfied
Last but foremost, you should never shy away from returning a mattress if it disappointed you. Remember that as a customer are entitled to get full value for your money. So if you aren’t satisfied with what they delivered, take action and get your money back.
Always bear in mind that returning a mattress to Amazon is definitely not rocket science. All you need to do is to ask for a return from the Online Return Center and find out their specific policies on the model you settled for. If you are unsuccessful here, the next step should be to contact the brand in order to air your grievances. If the mattress is still in the condition it was delivered in, you should honestly not have a hard time getting a refund or an appropriate replacement. That way you can get your bedroom in order and move on with your life without the foam stuffed burden weighing you down. Here to get more information about how the Amazon or mattress company deal with the return mattress and telling if the mattress you receive is new or refurbished.